Service workflow

Our streamlined service process is designed to support your EV research from start to finish.

Begin by contacting our team, then place your order through RIMS independently or with our assistance.

Once confirmed, we will deliver your data promptly and provide ongoing support for any follow-up questions or feedback.

1. Email reaching out

We highly recommend contacting our service team first. We will respond within 24–48 hours.

Facility email: uqcevnse@uq.edu.au
RIMS order placement or staff-assisted order placement: Our services are supported by the Research Infrastructure Management System (RIMS). You can get access to the service here: https://rims.uq.edu.au/?EXVN. Clients are welcome to create projects and place orders directly through the system. Alternatively, our team can manage this process on your behalf. Please let us know your preference so we can proceed accordingly.
RIMS system instructions: https://systems-training.its.uq.edu.au/rims.
Self-order placing: You and your budget holder will need to create a RIMS account with an active financial account (chartstring).
Staff-assisted order placing: We will require a valid chartstring and approval from the budget holder.

Associate Professor Joy Wolfram (Group leader): j.wolfram@uq.edu.au

Lingjun Ye (Senior research assistant): lingjun.ye@uq.edu.au

Level 8 South, Andrew N. Liveris (Building 46)
The University of Queensland
St Lucia, QLD 4072